Privacy Policy, HIPAA Notice
& Terms of Use

Provena Care ("we," "us," or "our") is committed to protecting the privacy of visitors to our website and patients who use our services. This Privacy Policy explains how we collect, use, and safeguard information when you visit provenacare.com or contact our clinic.

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and any message you submit via our contact form.
• Health Information: When provided voluntarily by you as part of inquiries about services or membership, or collected as part of your patient record through Elation Health (our EMR).
• Automatically Collected Data: IP address, browser type, referring pages, and usage data collected via standard server logs and analytics tools.
• Communications: Records of correspondence when you email or call us.

• To respond to inquiries and provide clinical services
• To manage your patient account and care coordination
• To send appointment reminders, care updates, or membership communications
• To improve our website and services
• To comply with legal and regulatory obligations

We do not sell, trade, or rent your personal information. We may share information with:

• Healthcare providers and staff involved in your care
• Third-party service providers (EMR, lab services, supplement platforms) under appropriate data agreements
• Legal or regulatory authorities when required by law

Our website may use cookies and similar technologies to enhance your browsing experience and analyze site traffic. You may disable cookies in your browser settings; however, some features of the site may not function optimally as a result.

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of internet transmission is completely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website or services constitutes your acceptance of any revised policy.

Provena Care is required by law to maintain the privacy of your protected health information (PHI) and to provide you with notice of our legal duties and privacy practices. We are required to abide by the terms of this Notice currently in effect.

We are required to:

• Maintain the privacy of your PHI as required by law
• Provide you with this Notice of our privacy practices
• Follow the terms of the Notice that is currently in effect
• Notify you in the event of a breach of your unsecured PHI

Treatment: We may use and disclose your PHI to provide, coordinate, or manage your healthcare and related services. This includes sharing information with other healthcare providers involved in your care.

Payment: We may use and disclose your PHI to obtain payment for services provided to you, including billing, claims processing, and prior authorization.

Healthcare Operations: We may use and disclose your PHI for internal operations including quality assessment, staff training, accreditation, and business management activities.

• As required by law (court orders, subpoenas, law enforcement)
• Public health activities (reporting communicable diseases, FDA oversight)
• Health oversight activities by government agencies
• Serious threats to health or safety
• Workers' compensation programs
• Coroners, medical examiners, and funeral directors
• Organ and tissue donation organizations
• Research approved by an Institutional Review Board (IRB)
• Military and national security activities

Except as described above, we will not use or disclose your PHI without your written authorization. This includes:

• Marketing purposes
• Sale of PHI
• Most uses of psychotherapy notes

You may revoke an authorization in writing at any time, except where we have already acted in reliance on it.

• Right to Access: You have the right to inspect and obtain a copy of your PHI maintained in our records.
• Right to Amend: You may request an amendment to your PHI if you believe it is incorrect or incomplete.
• Right to an Accounting of Disclosures: You may request a list of certain disclosures we have made of your PHI.
• Right to Request Restrictions: You may request restrictions on how we use or disclose your PHI, though we are not always required to agree.
• Right to Confidential Communications: You may request that we communicate with you in a specific way or at a specific location.
• Right to Notification of Breach: You have the right to be notified if there is a breach of your unsecured PHI.
• Right to a Paper Copy: You have the right to receive a paper copy of this Notice upon request.

We reserve the right to change this Notice and make the new Notice effective for PHI we already have, as well as any PHI we receive in the future. We will post the current Notice in our office and on our website.

If you believe your privacy rights have been violated, you may file a complaint with Provena Care or with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.

By accessing and using provenacare.com (the "Site"), you agree to be bound by these Terms of Use. If you do not agree, please do not use this Site.

This Site is provided for informational purposes only. Content on this Site does not constitute medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions you may have regarding a medical condition.

You agree to use this Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use and enjoyment of the Site.

Visiting or submitting a form on this Site does not create a doctor-patient relationship with Provena Care. A doctor-patient relationship is established only through a formal intake process and signed provider agreement.

Descriptions of membership tiers and services on this Site are for general informational purposes. Actual services, fees, and terms are governed by your individual membership agreement signed with Provena Care. We reserve the right to modify service offerings at any time.

All content on this Site, including text, graphics, logos, images, and design, is the property of Provena Care or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

This Site is provided "as is" without warranties of any kind, express or implied. Provena Care does not warrant that the Site will be error-free, uninterrupted, or free of viruses or other harmful components.

To the fullest extent permitted by law, Provena Care and its providers shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of this Site or reliance on any information provided herein.

This Site may contain links to third-party websites. These links are provided for convenience only. Provena Care does not endorse and is not responsible for the content, accuracy, or practices of any linked site.

These Terms of Use are governed by the laws of the State of Florida. Any disputes shall be resolved in the courts of Miami-Dade County, Florida.

Provena Care reserves the right to update these Terms of Use at any time. Your continued use of the Site following any changes constitutes your acceptance of the new terms.